UpdatePromise is the all-in-one Fixed Ops solution trusted by top OEMs and dealerships nationwide to modernize the service experience. Our Consumer Experience Management System (CEMS™) streamlines every touchpoint—from AI-powered appointment scheduling to mobile check-in, digital MPIs with photo/video, real-time two-way texting, mobile payments, and more. Backed by exclusive partnerships with Toyota (SmartPath Service), Lexus (MONOGRAM Service), Hyundai and Genesis (Certified SLT Provider), and now Ford, we don’t just offer software—we deliver proven performance. Dealerships choose UpdatePromise to increase retention, boost dollars per RO, and empower teams with tools that actually work. With seamless DMS integrations, flexible customization, and expert client success support, UpdatePromise helps fixed ops teams drive measurable results and deliver the kind of service experience today’s customers expect.
Trustap
Trustap is an end-to-end transaction solution that seamlessly integrates payments, fulfilment and support into your marketplace or ecommerce store. Trustap transforms the way vehicles are bought and sold online by making transactions safer, more efficient and fully traceable. Whether you’re a marketplace, dealership, or OEM, our solutions help you generate highly qualified leads, increase sales conversions, and boost revenue, all while protecting your consumers.
TrueSpot
TrueSpot helps dealerships instantly locate keys, vehicles, and dealer plates in real time. Built specifically for automotive retailers, our platform reduces lost assets, cuts search time, and improves efficiency across Sales, Service, Collision, and multi-rooftop operations. Dealers gain real-time visibility, accountability, and measurable time savings—often within the first 30 days. Stop searching and start moving cars with TrueSpot.
Toma
Toma is an AI platform for dealerships that automates inbound calls, service scheduling, and customer communications with voice AI agents built for real dealership workflows. Toma’s AI agents act as a full-store receptionist, service agent, and outbound follow-up assistants, answering 100% of inbound calls, routing callers to the right department, scheduling service appointments, handling recalls, and managing customer conversations across phone and SMS / texting. Unlike basic AI receptionists or voicemail tools, Toma resolves real workflows end-to-end, with built-in safeguards that protect customer experience, revenue, and CSI. Since launching in 2024, Toma has helped dealerships nationwide answer more than 1 million calls, reduce missed calls, save BDC and service teams hours every week, and recover millions in service revenue. Toma also includes a unified Inbox for call transcripts, voicemails, texts, and follow-ups, giving managers full visibility into what the AI handled and when a human needs to step in. Founded by engineers from Scale AI, Uber, Lyft, and Amazon alongside automotive veterans, Toma is backed by Andreessen Horowitz, Y Combinator, and Holman Automotive Group and is trusted by leading dealership groups to modernize customer communications without risking their reputation.
The Shop by FordDirect
The Shop by FordDirect represents the next step forward in the automotive industry’s ongoing digital transformation. By vetting dealership tools and services and putting them right at stakeholder fingertips, we’re making it easier to delight customers, care for employees and grow in every imaginable way.
TEXT2DRIVE
Text2Drive is a leading communication platform revolutionizing the automotive service industry. Our innovative tools, including text-based appointment scheduling, digital multi-point inspections, and real-time updates, streamline operations and enhance customer satisfaction. Trusted by dealerships nationwide, Text2Drive empowers teams to deliver exceptional service, boost efficiency, and build lasting customer relationships.
Test Drive To Go
Test Drive To Go speeds up the test-drive-to-sale process with less communication and less wasted time. Customers book test drives in seconds, your team gets instant notifications, and vehicles are ready before they arrive. Faster process, higher show rates, less salesperson drama, better customer experiences — and MORE SOLD CARS. Period!
techWALL®
techWALL® provides a unified, OEM-approved fixed ops platform (MBUSA, Ford, and others). Alpha Drive AI layers automotive service intelligence on top, creating an AI-driven system for scheduling, recalls, and customer engagement that improves throughput, compliance, and service revenue at scale