DreamzCMMS is a cutting-edge maintenance management platform built to meet the unique needs of the casino and hospitality industry. From slot machines and HVAC systems to kitchens, elevators, and hotel rooms—DreamzCMMS helps you stay on top of every asset and work order with ease. Designed with casinos in mind, our cloud-based system streamlines preventive maintenance, tracks compliance, manages vendors, and gives your team mobile access to real-time updates—ensuring guest satisfaction and operational uptime. With DreamzCMMS, you get more than just software—you get a reliable partner in keeping your casino floor, hotel, and facilities operating at peak performance 24/7. | DreamzCMMS helps tribal gaming properties streamline operations with powerful Facilities & Maintenance Management, allowing teams to centralize all casino facility operations in one platform. From gaming floors to hotels and entertainment venues, facilities teams gain the tools they need to maintain performance, reduce downtime, and keep guest experiences running smoothly. With Preventative Maintenance Automation, teams can prevent downtime for critical casino equipment and infrastructure, ensuring essential systems stay operational during peak activity. Comprehensive Casino Asset Management allows staff to track gaming machines, HVAC systems, elevators, and facility assets, providing full visibility into maintenance history and asset performance. When issues arise, Work Orders & Maintenance Tickets allow teams to create, assign, and resolve maintenance tasks in real time. Employees across the property can submit Mobile Service Requests, enabling staff to submit issues instantly from anywhere on the property using their mobile devices. Managers gain insight through a Real-Time Operations Dashboard to monitor maintenance activity and team performance live, while Multilingual Team Collaboration helps support diverse casino operations teams across departments. With innovative AI Voice Agents for Maintenance Requests, staff can report facility issues instantly using voice commands, making maintenance reporting faster and easier than ever.
DreamCatcher Hotels
DreamCatcher Hotels is an award-winning hotel development company known for its expertise in creating exceptional hotel properties. With a passion for innovation and a commitment to delivering memorable guest experiences. DreamCatcher Hotels has earned a reputation as a trusted partner in the hospitality industry. Over the last 18 years, DreamCatcher Hotels has developed upper upscale hotels for numerous casino gaming properties throughout the United States, as well as other owners/brands, such as The Guest House at Graceland, owned by Elvis Presley Enterprises. In 2023, Creek Indian Enterprises Development Authority purchased a majority stake of DreamCatcher Hotels, and created a new entity, DreamCatcher PCI, LLC to continue developing hotels throughout the United States, for the Poarch Band of Creek Indians and other owners. | DreamCatcher exists to deliver the highest perceived value to the hotel guest while providing the lowest cost-per-key to the owner. By completely reimagining how to design, build, and operate upscale full-service hotels, DreamCatcher consistently delivers exceptional design, tremendous efficiency, and a guest experience worthy of rave reviews and repeat visits. Traditional hotel development puts you at the mercy of parasitic interests. From deciding who will manage the project, to choosing architects and bidding contractors, to making critical design decisions that affect FF&E and OS&E, the old way of doing things invites quality-killing, time-wasting, cost-inflating inefficiencies at every step.DreamCatcher is completely different. Our radically streamlined program ensures that the entire development process executes the methodically designed DreamCatcher brand. Our team of highly experienced project executives/managers, architects/designers, and contractors controls the entire development process from initial concept to keys-in-hand. DreamCatcher’s powerful alliances with vendors and manufacturers, built on decades of successful projects with the largest hospitality brands in the world, enables us to deliver unbeatable room quality, unparalleled efficiency, and unprecedented cost savings for the owner. When you partner with DreamCatcher on any development project—from adding a hotel to your existing demand generator, or upgrading your current hotel rooms to deliver a world-class guest experience—you bring certainty to a notoriously uncertain process, and put yourself in the best possible position to own and operate a successful, and most importantly, profitable lodging destination. Contact us today and we’ll show you exactly how DreamCatcher can propel your hotel development or room renovation toward long-term success.
Daniel Paul Chairs
Daniel Paul Chairs serves the hospitality industry with seating products for banquet, conference, food service, lobby, and lounge and guestroom facilities. In addition we provide folding tables along with table tops and bases. Our products are found in national brand hotels, clubs, senior living facilities as well as convention centers, educational institutions and numerous restaurants. Beside the current extensive line, we have the ability to furnish custom seating projects in wood, metal, or fully upholstered designs. We serve both domestic and international markets.
Cuningham
Cuningham is an integrated design firm that empowers communities through innovative architecture, interior design, and planning services. They are trusted by sovereign nations throughout the country as well as gaming and entertainment industry leaders, such as MGM Resorts and Universal Studios. Cuningham’s seven U.S. locations—including their recently opened Orlando office—operate under a highly collaborative, multi-disciplinary structure, allowing the firm’s professionals to push the boundaries of design and create a more resilient, sustainable future. Cuningham’s cross-market approach leverages expertise across gaming and hospitality, entertainment, healthcare, education, residential, and commercial spaces to help Tribal clients diversify offerings, attract the next generation of customers, and maintain long-term self-sufficiency. At IGA 2025, the firm is showcasing a portfolio of creative, complex designs that are tied together through engaging storytelling. Conference attendees are invited to a conversation with Cuningham on their commitment to designing meaningful places that respectfully honor and preserve culture while creating opportunities for communities to prosper.
Cuningham Group Architecture, Inc.
Cuningham is a nationally recognized architecture and interior design firm dedicated to creating enduring value for its partners and the communities it serves. The firm is trusted by sovereign nations across the country, as well as by leading gaming and entertainment organizations. By harnessing knowledge-backed insights and a responsive design approach, Cuningham helps clients confidently navigate today’s dynamic, ever-changing market conditions. At Indian Gaming, the firm is highlighting how gaming resorts are poised for transformation amid increasing pressure across the industry. Among the many challenges are shifting demographics, the continued rise of online gaming, and a younger generation’s preference for experiences over possessions. At the same time, technological advancement continues to accelerate. Cashless systems, mobile platforms, robotics, AI, and digital interfaces are redefining how guests move through and interact with resort environments. For tribal casino resorts, this moment also presents a powerful opportunity to honor and amplify cultural heritage, storytelling, and connection to place—strengthening identity while elevating the guest journey. Conference attendees are invited to visit Cuningham’s booth to engage in conversation on how aligning operations, design, and cultural integration from the outset of a project enables emerging technologies to support flexible, seamless environments that drive stronger brand differentiation, higher guest satisfaction, and long-term resilience.
COST Inc.
Since 1957 COST Inc. has been an industry leader in the creation of simulated environments (indoors and outdoors) for the amusement, entertainment, and hospitality industries. Over the years, the company has been recognized for its construction excellence & innovating designs while being bestowed with several prominent industries awards including Iaapa’s Brass Rings. | COST Inc. is a 68 year old firm specializing in the design, fabrication, and construction of simulated environments both indoors & outdoors for casinos, resorts, retail, museums, entertainment complexes, theme & water parks and much more. We provide a vast array of synthetic rockwork, water features, aquariums, themed structures, and authentic sculptures. Quality, innovative construction techniques and products have propelled COST to be innovative leader.
Corby Hall, Inc
50 years of Dinnerware & Flatware manufacturing supplying the gaming industry all over the united states. We work with many of the top casinos currently. Also specialize in holloware, steak knives and service utensils. We do not discontinue product lines.
ComOps
We guide decisions that create commercial value. Our execution complements the teams we support. ComOps provides both strategic consulting and operational support for hotels, casinos and organizations that value elevated levels of customer service. | ComOps: Strategic Optimization for Tribal Casino Operators Tribal casino operators face increasing pressure to balance rising player acquisition costs with exceptional service delivery. ComOps partners with tribal gaming enterprises to bridge the gap between operational efficiency and guest satisfaction. By delivering a unique combination of high-level strategic consulting and specialized, hands-on support, ComOps helps operators maximize profitability while cultivating player loyalty. ComOps brings decades of experience, often aligning with Forbes Travel Guide standards, to ensure your property’s service, revenue, and guest engagement are world-class. 1. Customer Experience (CX): Turning Feedback into Loyalty In a market where reputations are built on a single interaction, understanding customer sentiment is vital. ComOps empowers operators to move beyond basic satisfaction surveys. • Closed-Loop System: Using advanced tools (including partnership with Medallia), ComOps helps capture guest feedback across all channels—voice, video, and social—to pinpoint and resolve critical pain points. • Data-Driven Insights: ComOps translates guest, employee, and player data into actionable, revenue-driving decisions. • Player Retention: By improving the overall customer journey, ComOps reduces churn, turns detractors into promoters, and boosts loyalty among your tribal player database. 2. Revenue Management: Data-Driven Profitability ComOps offers a comprehensive approach to revenue management, optimizing your hotel and casino assets to maximize WorthPAR (Worth Per Available Room). • Total Revenue Optimization: Through detailed business assessments, ComOps identifies opportunities to improve yield by analyzing the intersection of casino play and hotel utilization. • Strategic & Tactical Support: Whether providing an “analyst-to-VP for hire” or refining your Revenue Management System (RMS) platform, ComOps manages daily yield decisions, forecasting, and market-mix strategies. 3. Contact Center Operations: 24/7 Exceptional Guest Service Tribal casinos require flexible contact center solutions that can scale with demand while maintaining a personal touch. ComOps provides 24/7 omnichannel support, handling voice calls, texts, live chat, email, and social media. Rather than treating the contact center as a cost center, ComOps transforms it into a revenue generator. • Expert Agents: Highly trained specialists handle reservations, player club inquiries, and VIP support, ensuring every touchpoint reflects your casino’s unique brand identity. • Increased Bookings: By taking the burden of high-volume, off-site, or overflow support, ComOps increases booking conversions and reduces abandoned calls. • Labor Efficiency: Alleviate turnover and staffing shortages with reliable, expert support that seamlessly integrates with your property’s technology. Come meet with us! ComOps acts as an extension of your team, providing the “behind-the-scenes” expertise required to thrive in tribal gaming. From enhancing contact center performance and maximizing hotel yield to improving guest sentiment, ComOps ensures that every aspect of your operation is engineered for sustainable growth. Visit www.ComOps.com to explore how our specialized support can elevate your casino’s performance.
Coastal Elements
Coastal Elements manufactures premium planters, trash receptacles and a line of solar lighting products. Designed in San Diego with a warehouse in San Diego. From sleek, minimalist designs to bold, statement-making pieces, our products are designed to complement a wide variety of outdoor settings. At Coastal Elements we take pride in our craftsmanship.