Company Category: Guest Services

Tripleseat Software

Tripleseat is the preferred all-in-one sales and event management platform for restaurants, breweries, hotels, and unique venues. Trusted by over 19,000 venues globally, Tripleseat streamlines every step of the event process—from the initial inquiry to the final invoice—by centralizing bookings, proposals, payments, team coordination, and client communication in one intuitive system. Purpose-built for the hospitality industry, Tripleseat empowers sales and catering teams to boost productivity, enhance collaboration, and maximize revenue from group business. | Tripleseat is the most trusted hospitality and event management platform for restaurants, hotels, and other unique venues. From large group direct reservations to catering requests to large on- and off-premise events, Tripleseat streamlines the work for your team and increases customer satisfaction. Trusted by over 19,000 venues globally, it provides comprehensive solutions that drive revenue and enhance productivity, so that you can spend more time executing memorable events. Learn more at www.tripleseat.com.

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Pudu Robotics US INC

Pudu Robotics is a global leader in design, R&D, production, and sales of commercial service robots with nearly 70,000 units shipped in over 60 countries worldwide. The company’s robots are currently in use across a wide variety of industries including restaurants, retail, hospitality, healthcare, entertainment, and manufacturing. Founded in 2016 and headquartered in Shenzhen, China, its mission is to use robots to improve the efficiency of human production and living. For more information on business developments and updates, follow PUDU on Facebook, YouTube, LinkedIn, Twitter and Instagram. | Pudu Robotics, a global leader in the commercial service robotics sector, is dedicated to empowering easier work and better lives through AI and robotics, with a vision of building a global intelligent robotics infrastructure that serves 10 billion people worldwide. Built on three core technologies—mobility, manipulation, and AI—Pudu Robotics has pioneered an industry-first “One Brain, Multiple Embodiments” architecture, establishing a comprehensive product portfolio that includes specialized, semi-humanoid, and humanoid robots. Currently, Pudu offers four major product lines: service delivery, commercial cleaning, industrial delivery and general embodied AI. Its solutions are widely deployed across industries such as retail, hospitality, manufacturing and industrial facilities, food and beverage, real estate and property services, healthcare, entertainment and sport, education, and public services. To date, Pudu Robotics has shipped over 120,000 units globally, with a presence in more than 80 countries and regions. | Pudu Robotics, a global leader in the service robotics sector, is dedicated to enhancing human productivity and living standards through innovative robot technology. With a focus on R&D, manufacturing, and sales of service robots, Pudu Robotics holds nearly a thousand authorized patents worldwide, encompassing a wide range of core technologies. The company’s robots have been widely adopted in various industries, including dining, retail, hospitality, healthcare, entertainment, education and manufacturing. To date, Pudu Robotics has successfully shipped nearly 80,000 units to a variety of markets, with a presence in more than 60 countries and regions worldwide. For more information on business developments and updates, follow PUDU on LinkedIn, Twitter and Instagram. | PUDU Robotics: Powering the Future of Gaming & Hospitality PUDU Robotics is a global leader in service robotics, dedicated to enhancing efficiency and guest experience through intelligent automation. With over 100,000 robots shipped worldwide and the #1 global market share, we deliver proven solutions that transform operations. For the casino and hospitality industry, our specialized robots are engineered to address your core challenges: labor optimization, guest engagement, and impeccable facility maintenance. Our Casino & Hospitality Portfolio: Intelligent Delivery & Ambassador Robots: Robots like BellaBot Pro do more than deliver—they greet guests, provide information, and display dynamic promotions on mobile screens, enhancing engagement and satisfaction. AI-Powered Cleaning & Hygiene: The PUDU CC1 Pro features groundbreaking AI that detects spills, cleans them, and verifies results, ensuring pristine and safe floors in high-traffic areas. Capable of elevator integration for seamless multi-floor operation. High-Capacity Logistics & Delivery: The BellaBot Pro combines premium delivery capabilities with advanced mobile advertising. Equipped with an 18.5-inch customizable screen and AI voice interaction, it greets guests, explains offerings, and promotes dynamically while delivering with stabilized precision. Featuring omni-sense safety with LiDAR and multi-sensor detection, along with superior 65cm mobility and upgraded VSLAM+ for seamless navigation across multi-floor environments—including full elevator integration—it is the ideal ambassador for high-end venues. Heavy-Duty Automated Cleaning: The PUDU MT1 Vac delivers powerful, wide-path suction with real-time floor recognition, perfect for maintaining carpets and hard surfaces in lobbies, corridors, and event spaces. Features elevator integration capability for continuous, large-area cleaning across levels. Backed by award-winning technology and a robust support network, PUDU provides more than robots—we deliver a seamless, scalable pathway to a smarter, more efficient, and more inviting venue. Ready to automate and elevate your guest experience? Let’s build the future of your casino and hospitality operations together. | PUDU Robotics: Powering the Future of Industrial Automation PUDU Robotics is a global leader in service robotics, dedicated to enhancing operational efficiency and productivity through intelligent automation. With over 100,000 robots shipped worldwide and the #1 global market share, we deliver proven solutions that transform workflows. For industrial, warehousing, logistics, and manufacturing environments, our specialized robots are engineered to address your core challenges: labor optimization, material flow efficiency, and impeccable facility maintenance. Our Industrial & Logistics Portfolio: High-Capacity Heavy-Payload Delivery: The PUDU T600 is a heavy-payload industrial delivery robot designed to move loads up to 600kg (1322 lbs). Centered on a robust mobile chassis, it features a touchscreen and a handle for user-friendly operation. It supports VDA5050 protocol and features idle elevator priority scheduling for seamless cross-floor logistics. Flexible Low-Profile Material Handling AMR: The PUDU T600 Underride is a chassis-based version engineered for dense storage environments. With a compact, low-profile design (33.3 in * 19.7 in * 10.0 in), it autonomously navigates underneath rack units and lifts cargo from the center, requiring minimal path clearance. It also supports a 600kg (1322 lbs) payload, making it ideal for automated picking and placing in narrow aisles. All-Terrain Autonomous Delivery: The PUDU D5 Series is an industry-grade autonomous quadruped robot designed for unstructured, rugged industrial environments. With all-terrain mobility, IP67 durability, and a 20-30 kg (44-66 lb) payload, it delivers supplemental material transport across challenging surfaces, outdoor yards, and confined spaces where traditional wheeled robots cannot operate. AI-Powered Cleaning & Hygiene: The PUDU CC1 Pro features groundbreaking AI that detects spills, cleans them, and verifies results, ensuring pristine and safe floors in high-traffic industrial and warehouse areas. Capable of elevator integration for seamless multi-floor operation and 24/7 maintenance. Heavy-Duty Automated Sweeping: The PUDU MT1 is an AI-powered robotic sweeper designed for large-scale industrial facilities exceeding 100,000 sqm (1,076,391 sqft). Equipped with AI trash recognition and spot cleaning, it handles debris of all sizes, from fine dust to large bottles, with active dust control to prevent secondary pollution. Engineered for 24/7 continuous operation and rapid adaptation to dynamic environments. Flexible & Scalable Automation Backbone: Our solutions support the VDA5050 protocol for seamless multi-robot collaboration, feature idle elevator priority scheduling for efficient cross-floor logistics, and offer on-premises deployment for enhanced data security. With rack group recognition, intelligent traffic strategies for narrow aisles, and full IoT integration, PUDU robots are built to integrate smoothly into your existing operations. Backed by award-winning technology and a robust global support network, PUDU provides more than robots, we deliver a seamless, scalable pathway to a smarter, more efficient, and more productive facility. Ready to automate and elevate your operational efficiency? Let’s build the future of your industrial and logistics operations together. | Pudu Robotics, a global leader in the service robotics sector, is dedicated to enhancing human productivity and living standards through innovative robot technology. With a focus on R&D, manufacturing, and sales of service robots, Pudu Robotics holds nearly 1,000 authorized patents worldwide. To date, the company has shipped nearly 80,000 robots, and they have been widely adopted in industries, including dining, retail, hospitality, healthcare, entertainment, education and manufacturing. | PUDU Robotics: Powering the Future of Automotive Operations | PUDU Robotics is a global leader in service robotics, dedicated to enhancing efficiency, safety, and customer experience through intelligent automation. With over 100,000 robots shipped worldwide and the #1 global market share, we deliver proven solutions that transform operations across industries. | For automotive dealerships, parts manufacturers, and warehouses, our specialized robots are engineered to address your core challenges: streamlining logistics, optimizing space, maintaining pristine facilities, and elevating the customer journey—all with reduced labor dependency. | Our Automotive Solutions Portfolio: | -Heavy-Duty Parts & Inventory Logistics: | The PUDU T300 Industrial Delivery Robot automates the movement of heavy components, tools, and inventory with a robust 300kg payload. Its superior 60cm path clearance and flexible VSLAM+ navigation ensure agile, safe maneuvering in crowded service bays, narrow aisles, and expansive warehouses—enabling 24/7 operation. | -AI-Powered Facility Cleaning: | The PUDU CC1 Pro features groundbreaking AI that detects spills, cleans autonomously, and verifies results—ensuring consistently safe, spotless floors in showrooms, service areas, and customer zones. | The PUDU MT1 AI Robotic Sweeper keeps warehouse and backroom floors impeccably clean with AI trash recognition and a high-capacity 35L bin, tackling everything from fine dust to larger debris. | -Intelligent Customer & Staff Engagement: | The PUDU BellaBot Pro enhances the dealership experience by greeting customers, guiding them to service desks or showroom vehicles, and displaying dynamic promotions or service information on its interactive screens, boosting engagement and satisfaction. | -Smart Connectivity & Automation: | Our robots integrate seamlessly into your ecosystem, with IoT capabilities that support elevator control, automatic doors, and remote calling via pager or app. Features like auto-recharging and multiple operation modes, including Follow Mode for assisted handling, enable continuous, uninterrupted workflow. | Backed by a robust North American support network and award-winning technology, PUDU provides more than robots, we deliver a seamless, scalable pathway to a more efficient, safe, and modern automotive operation. | Ready to automate and elevate your automotive space? | Let’s build the future of your facility together. | Contact Us: | Global_sales@pudutech.com | www.pudurobotics.com

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Ovation Up

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave’s Hot Chicken, MOOYAH, and Friendly’s, are using Ovation to get more feedback through frictionless surveys, recover guests through real-time communication, boost their online reputations, and improve through AI-driven insights. Discover how Ovation can transform your restaurant’s guest experience at ovationup.com.

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Malou

Malou helps hospitality groups take control of their online presence, boost visibility, and drive more guests through the door.With one centralized platform, restaurant operators and marketers can:✅ Manage and sync listings across 50+ platforms (Google, Open IA, Yelp, Apple Maps, OpenTable, Resy, etc.)✅ Boost your presence on local search results and across AI platforms (Chat GPT, Grok, Claude, Gemini…)✅ Generate, respond to, and analyze online reviews from different platforms✅ Plan and publish social media content✅ Track performance with clear, actionable insightsWe combine AI-powered tech with restaurant marketing experts to deliver fast, visible ROI—without adding more to your plate.Already trusted by 3,000+ restaurants in Europe and North America — from fast-growing franchises, to iconic hospitality groups. Among our clients are Krispy Kreme, Wingstop, Pret A manger, Accor, Riviera Dining Group, Dinex Group, and more.

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Kluck, LLC

At Kluck, our mission is to simplify your restaurant management by providing an intuitive, all-in-one solution that streamlines operations and enhances guest experiences. Whether you’re a busy quick-service concept or an upscale dining establishment, our modular platform ensures you get the right tools for your business without any unnecessary complexity. If you’re ready to take your restaurant concept to the next level, Kluck is the perfect solution. Contact us today to learn more about our platform and how we can help your operations.

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Bear Robotics

Bear Robotics is elevating dining experiences by automating the hard part. By utilizing AI and autonomous robot technology, Bear Robotics deploys bots to take care of everything from drink and food serving to bussing, allowing hosts, servers and wait staff to focus on delivering outstanding service. By engineering better solutions, we’re eliminating the obstacles that stand in the way of excellent service while setting the pace for technological progress. | Bear Robotics is elevating dining experiences by automating the hard part. By utilizing AI and autonomous robot technology, Bear Robotics deploys bots to take care of everything from drink and food serving to bussing, allowing hosts, servers and wait staff to focus on delivering outstanding service. By engineering better solutions, we’re eliminating the obstacles that stand in the way of excellent service while setting the pace for technological progress. | Bear Robotics is a leading innovator in service robotics and artificial intelligence. The company’s advanced autonomous robots are deployed in real-world environments to assist human staff, enhancing service and efficiency. Guided by a mission to lead the “Physical AI” revolution, Bear Robotics is dedicated to creating AMRs that serve, empower, and collaborate alongside people. For more information, please visit https://www.bearrobotics.ai/.

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ACE Mystery Shopping

ACE Mystery Shopping

Fast growing brands have one problem in common, consistency across multiple locations, a problem we solve. Our secret shoppers give you the inside scoop on what’s going on in your existing locations, so you can continue to grow your brand with confidence. You trust your team. But if you don’t “Trust but Verify” as Ronald Reagan once said, it’s going to cost you… Quick growth can lead to inconsistency without the right tool to maintain it Some locations over-serving or under-serving, which creates big problems for your brand, such as….. ✅Missed sales opportunities ✅Poor brand recognition across multiple units ✅Negative online reviews ✅You won’t be able to grow as quickly ✅Your competitors may outperform you ✅Your guest retention rate may suffer You don’t have to do it alone. Knowledge is power. Sign up with ACE Mystery Shopping and you’ll learn what you need to do, and what you need to stop doing right now, in order to scale your brand. We’ve been serving the restaurant industry since 2001, and we like to think of ourselves an extension of your team.

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