Company Category: Customer Service

Western States Organized Crime Alliance

The Western States Organized Retail Crime Alliance (WSORCA) is a regional partnership uniting Organized Retail Crime Associations (ORCAs) across the West Coast and Southwest to strengthen the response to organized retail crime. WSORCA doesn’t replace local ORCA efforts—it connects and supports them, creating a coordinated network that improves communication, intelligence sharing, and multi-jurisdictional collaboration. Built by ORCAs, for ORCAs, WSORCA is designed for cross-state criminal activity. Organized retail crime groups operate without regard for boundaries, making regional alignment essential. WSORCA bridges gaps by convening law enforcement, retailers, prosecutors, and private-sector partners around shared priorities and actionable leads. Through conferences, training, and ongoing engagement, WSORCA accelerates information exchange, promotes best practices, and strengthens relationships that lead to results. The focus isn’t membership—it’s meaningful collaboration that helps identify trends, build stronger cases, and disrupt organized criminal networks. By advancing a unified, partnership-driven approach, WSORCA helps ORCAs operate more effectively locally while contributing to a connected regional strategy—strengthening cases, reducing ORC activity, and improving public safety across the western United States.

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Simon Property Group

Simon Property Group, Inc. is the largest publicly traded retail real estate operating company in North America. We are known for our high quality portfolio of properties across multiple platforms. Our U.S. portfolio generates estimated annual retail sales of approximately $65 billion. It takes a team of 5,500 talented people to create a positive shopping experience worthy of such numbers. At Simon, we are proud of our key strengths: our high quality properties, strong balance sheet, and talented leadership. We are passionate about our company, we act with integrity, we embrace innovation, and we are committed to excellence in everything we do. | Simon is a real estate investment trust engaged in the ownership of premier shopping, dining, entertainment and mixed-use destinations and an S&P 100 company (Simon Property Group, NYSE: SPG). Our properties across North America, Europe and Asia provide community gathering places for millions of people every day and generate billions in annual sales.

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Multi Health Systems (MHS)

For over 40 years, Multi‑Health Systems (MHS) has led in behavioral health, delivering scientifically validated assessments for ADHD, Autism, Anxiety, and Depression. Our Healthcare Solutions team partners with organizations to integrate these tools into workflows and platforms like Epic, Salesforce, and purpose-built systems, reducing administrative burden, improving efficiency, and enhancing patient care through technology‑driven innovation. | MHS supports the employee journey throughout the employee lifecycle by equipping HR, learning and development, talent acquisition, and change management professionals and advisors with scientifically validated assessments and solutions. These tools optimize talent management by enhancing selection and leadership development, ensuring the right fit and potential are identified and harnessed. By leveraging MHS’ solutions, organizations can drive enhanced individual and team performance, fostering a culture of excellence and growth.

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Happy Returns, a UPS Company

Happy Returns, a UPS company, delivers an end-to-end returns solution that helps retailers turn returns into a competitive advantage. We combine intuitive returns software, a nationwide network of 8,000+ box-free, label-free Return Bar® locations, and advanced reverse logistics to create a more efficient returns experience. Retailers choose Happy Returns for three core reasons: exceptional shopper satisfaction, built-in return fraud defense, and operational efficiency. Shoppers get a simple, convenient experience, plus instant refunds triggered by in-person item verification. That same verification helps stop fraud before it reaches the warehouse—preventing empty box returns, item swaps, and other common abuse. Behind the scenes, Happy Returns consolidates, verifies, and ships items through automated hubs, enabling returns to reach warehouses in as little as five days. Returns arrive pre-sorted, labeled, and ready to restock—driving faster processing, fewer customer service contacts, and improved inventory flow. The result is a returns experience that builds customer loyalty while helping retailers reduce costs, protect margins, and operate more efficiently.

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Blackbird Security

Servicing Canada coast to coast, Blackbird Security provides exceptional security services that are customized, innovative, and flexible. Our diverse team brings our clients the scope of a national company while maintaining the hands-on approach of a small business. Blackbird Security offers a wide range of customizable security services.

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Academy Locksmith

Academy Locksmith is the nation’s premier service provider for locks, doors, safes, and access control. We operate in all 50 states with a robust network of licensed and trained technicians. Academy Locksmith provides the highest level of support to the country’s leading retailers, commercial facility management companies, restaurants, banks, and government facilities. With over 30 years in business, 24/7/365 nationwide coverage, and long-standing relationships with some of the biggest companies in America, we are truly the leader in locks, doors, safes, and access control. | Academy Locksmith is a national leader in locks, doors, safes, and access control. Serving all 50 states, we provide 24/7/365 service with a trusted network of licensed technicians. Delivering outstanding service and support to retailers, banks, restaurants, and government facilities for 30+ years.

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