Company Category: Customer Satisfaction (CSI & SSI)

ZipDeal

ZipDeal is the industry’s first patented Pre-Delivery System (PDS) that transforms the idle “wait for F&I” into a structured, revenue-generating customer experience. Delivered directly to the buyer’s device, ZipDeal walks every customer through key pre-F&I steps—insurance, accessories, surveys, referrals, app downloads, service scheduling, and more. Dealers see more profit, stronger CSI, and measurable consistency across the sales floor.

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Zapmoto

Zapmoto is AI-powered, end-to-end Remote Control™ technology platform for managing excellent remote dealership service experiences — think DoorDash for service departments! Remote Control™is the ability to manage, execute, and track all remote service interactions through a single, connected system. Zapmoto orchestrates pickup and delivery, mobile service, rideshare, and automated appraisals in one platform. Customers schedule service, confirm details, and receive real-time updates through text, while Zapmoto’s AI coordinates dispatch, timing, and workflows behind the scenes. The platform integrates directly with dealership DMS and calendars, creating a system of record with timestamps, photos, and built-in safety and liability controls. Dealerships can execute trips using their own porters, Zapmoto’s nationwide network of vetted, insured drivers, or integrated rideshare. Vehicles are covered during pickup, transit, and drop-off, removing the operational and liability barriers that typically prevent remote services from scaling. Appraisals can be initiated remotely and routed directly to sales teams without additional tools or manual follow-up. The result is fewer BDC calls, higher show rates, improved CSAT, and more service-to-sales handoffs—delivering a modern, on-demand experience customers already understand, with enterprise-grade control for the dealership.

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Xtime

Xtime is part of a powerful ecosystem of retail solutions from Cox Automotive. Access a comprehensive service platform, designed to drive dealership service revenue, enhance the service experience, and unlock the lifetime value of consumers. +Xtime excels in service scheduling, multi-point inspections, service marketing, and the consumer check-in experience. By enhancing every consumer touchpoint, Xtime ensures a strong ROI and increases the likelihood of repeat business and stands as a leading provider in fixed operations solutions.

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Widewail

STOP BY THE WIDEWAIL BOOTH IN THE NORTH HALL TO GET YOUR CUSTOM REPUTATION AND CUSTOMER EXPERIENCE REPORT. We are offering 15-minute walkthroughs of the data. Each report includes your data benchmarked against the industry. Widewail automates customer review, survey, and video testimonial collection and uses AI to turn feedback into actionable insights. Benchmark your performance against Widewail’s Industry Data Layer of 15M reviews to see how you compare. We help you track performance across 25 customer experience topics, so you know exactly where your experience is better than your peers, and where you have opportunities for improvement.

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Volie

Volie is an AI-enhanced BDC communication platform designed specifically for the automotive industry. The platform centralizes and streamlines all inbound and outbound communications, integrates seamlessly with leading CRM and DMS systems, and delivers comprehensive reporting and real-time performance insights. By combining intelligent automation with advanced call intelligence, Volie enables dealerships to increase productivity, enhance customer experience, and optimize every interaction. Dealerships leverage Volie to manage higher call volumes, reduce agent downtime, and improve appointment conversion rates through data-driven decision-making. Volie’s mission is to empower automotive business development centers to operate more efficiently, with greater visibility and accountability—helping dealerships measure their metrics, manage performance, and drive sustainable growth.

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VMS

VMS is an AI-native, multi powertrain, vehicle intelligence platform that turns raw data into proactive uptime management, reducing manual tasks, and unlocking new revenue for fleets, dealers, and repair shops, without the need to expand their overhead.

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Vendor 20 Group

We are selected groups of 20 non competing leading vendors that specialize in the automotive space. ‘Our’ shared intent is to drive transformations to create a better aligned experience for our dealership customers. By committing to each other we provide invaluable insights which consist of exchanging ideas, resolving challenges and helping one and other with opportunities that best support our dealership customers. We provide resources and support to help members improve their businesses. The Vendor20 Group is a great way for automotive vendors to stay informed and connected with their peers and the ever changing landscape. We recognize what a dealership and vendor partner requires to succeed, and together we are dedicated in aligning our companies for exceptional performance.

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UVeye

UVeye is revolutionizing the way the automotive industry inspects vehicles. Using advanced AI and computer vision, our system delivers a full-vehicle health report in seconds from a single scan. The result is faster, more consistent, and more transparent inspections that improve decision-making and efficiency across the entire automotive landscape. For dealerships, UVeye enhances service lane efficiency, builds customer trust, and increases profitability through automated, objective inspections. OEMs and logistics providers rely on UVeye for standardized quality control, ensuring every vehicle meets brand standards from the factory to delivery. Fleet operators gain real-time visibility into vehicle health, allowing for predictive maintenance and reduced downtime. Used-car platforms and auctions benefit from instant, accurate condition reports that boost buyer confidence and streamline reconditioning processes. UVeye brings the same level of precision and transparency to every touchpoint in a vehicle’s lifecycle. With a single scan, our technology delivers comprehensive insights that help businesses operate smarter, faster, and more reliably.

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Upstart Auto Retail

Upstart Auto Finance helps dealers close more deals with AI-powered credit decisioning that’s faster, smarter, and built to boost profitability

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UpdatePromise

UpdatePromise is the all-in-one Fixed Ops solution trusted by top OEMs and dealerships nationwide to modernize the service experience. Our Consumer Experience Management System (CEMS™) streamlines every touchpoint—from AI-powered appointment scheduling to mobile check-in, digital MPIs with photo/video, real-time two-way texting, mobile payments, and more. Backed by exclusive partnerships with Toyota (SmartPath Service), Lexus (MONOGRAM Service), Hyundai and Genesis (Certified SLT Provider), and now Ford, we don’t just offer software—we deliver proven performance. Dealerships choose UpdatePromise to increase retention, boost dollars per RO, and empower teams with tools that actually work. With seamless DMS integrations, flexible customization, and expert client success support, UpdatePromise helps fixed ops teams drive measurable results and deliver the kind of service experience today’s customers expect.

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