Company Category: Customer Review Sites

Widewail

STOP BY THE WIDEWAIL BOOTH IN THE NORTH HALL TO GET YOUR CUSTOM REPUTATION AND CUSTOMER EXPERIENCE REPORT. We are offering 15-minute walkthroughs of the data. Each report includes your data benchmarked against the industry. Widewail automates customer review, survey, and video testimonial collection and uses AI to turn feedback into actionable insights. Benchmark your performance against Widewail’s Industry Data Layer of 15M reviews to see how you compare. We help you track performance across 25 customer experience topics, so you know exactly where your experience is better than your peers, and where you have opportunities for improvement.

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Vendor 20 Group

We are selected groups of 20 non competing leading vendors that specialize in the automotive space. ‘Our’ shared intent is to drive transformations to create a better aligned experience for our dealership customers. By committing to each other we provide invaluable insights which consist of exchanging ideas, resolving challenges and helping one and other with opportunities that best support our dealership customers. We provide resources and support to help members improve their businesses. The Vendor20 Group is a great way for automotive vendors to stay informed and connected with their peers and the ever changing landscape. We recognize what a dealership and vendor partner requires to succeed, and together we are dedicated in aligning our companies for exceptional performance.

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UpdatePromise

UpdatePromise is the all-in-one Fixed Ops solution trusted by top OEMs and dealerships nationwide to modernize the service experience. Our Consumer Experience Management System (CEMS™) streamlines every touchpoint—from AI-powered appointment scheduling to mobile check-in, digital MPIs with photo/video, real-time two-way texting, mobile payments, and more. Backed by exclusive partnerships with Toyota (SmartPath Service), Lexus (MONOGRAM Service), Hyundai and Genesis (Certified SLT Provider), and now Ford, we don’t just offer software—we deliver proven performance. Dealerships choose UpdatePromise to increase retention, boost dollars per RO, and empower teams with tools that actually work. With seamless DMS integrations, flexible customization, and expert client success support, UpdatePromise helps fixed ops teams drive measurable results and deliver the kind of service experience today’s customers expect.

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SKAIVISION

SKAIVISION is a computer-vision and workflow-automation platform that brings real-time intelligence to the dealership service drive. Using AI-powered visual recognition and integrated operational triggers, SKAIVISION helps dealers identify vehicles the moment they arrive, streamline lane workflows, and activate revenue opportunities—without adding friction for advisors or customers. From automated vehicle acquisition and equity/opportunity identification to service-lane visibility and operational efficiency, SKAIVISION turns everyday drive activity into measurable outcomes. Dealer teams get clear, role-based insights and automated customer engagement that improves speed, accountability, and performance across fixed ops and sales. Built for enterprise-grade deployment, SKAIVISION integrates into existing processes to drive higher conversion, better throughput, and stronger profitability.

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RevDojo

Training, Staffing & Performance Solutions for Automotive Dealers and Vendors RevDojo delivers a fully white-label platform built for automotive dealers and designed to scale for vendors supporting multiple rooftops, dealer groups, and brands. Training RevDojo’s online training academy features 2,000+ on-demand videos, advanced AI training tools, and the ability for dealers and vendors to upload, manage, and distribute custom content—all within a branded learning environment. Staffing RevDojo provides comprehensive onsite and virtual staffing solutions, helping dealerships recruit top talent through career fairs and virtual hiring events, reducing time-to-hire and improving candidate quality. Remote BDC (Sales & Service) RevDojo’s Remote BDC supports both sales and service departments, managing inbound and outbound calls, internet leads, appointment setting, and customer engagement—improving response times, coverage, and appointment show rates. CRM Tools RevDojo’s CRM tools streamline lead management, follow-up, and accountability—driving higher conversion and consistent customer communication. CalenGrow™ CalenGrow™, by RevDojo, is an industry-first scheduling tool that automatically sends calendar invites to customers and fully integrates with dealership CRMs. In an industry where calendar invites are rarely used, CalenGrow increases appointment commitment and show rates. Mystery Shopping With over 1 million mystery shops completed, RevDojo specializes in internet and phone mystery shops for automotive sales and service departments, delivering actionable insight into lead handling, call performance, and customer experience. Built to White-Label. Built to Scale for Vendors Every RevDojo solution is fully white-labeled and engineered for vendors who need to deploy and scale offerings across hundreds or thousands of dealerships—without added operational complexity.

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Reputation

Potential customers are searching for businesses like yours. Ensure you’re found and chosen by generating quality reviews and listings to make every location the obvious choice to customers in the area. Reputation offers review and listing management solutions designed to help multi-location businesses shine online. And keep tabs on your improvement overtime with in-depth reporting and our patented Reputation Score. | Become the dealership shoppers trust first. Reputation’s platform helps you turn feedback insights from the entire buyer journey into a reputation that outsells and outperforms the competition.

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Reputation Sensei

Reputation Sensei helps automotive dealers transform online reviews and real customer experiences into a powerful competitive advantage by mastering the moments that matter most. In a world where trust is built or broken before a customer ever steps into the showroom, Reputation Sensei empowers dealers to proactively generate high-quality reviews, protect their online reputation, and respond with confidence across Google and social platforms. Beyond ratings and stars, Reputation Sensei also helps dealers capture authentic customer stories in the form of testimonials, transforming real experiences into trust-building marketing assets that resonate in the local market. By showcasing these genuine stories across digital channels, dealers can market trust, stand out from competitors, and influence buying decisions long before the first visit. The result is stronger local credibility, increased visibility, and more customers choosing your dealership because they already trust your reputation.

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Real Time Feedback

Real Time Feedback is the quickest way for businesses to privately uncover which customers are unhappy and why. AND it is the easiest way to drive happy customers to leave you 5-star public reviews.

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Radiant Ride

Radiant Ride helps dealers elevate their customers’ pride of ownership. As a B2B automotive service provider for cosmetic car care, we deliver premier customer experience, retention, and vehicle lifecycle value. We partner with progressive dealer groups to provide a convenient, high-quality, one-stop cosmetic repair program designed for today’s new-car buyer—a convenience value proposition boosting both variable and fixed ops.

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