Company Category: Call-Center Services

Lumio is the AI workforce built exclusively for self-storage. Our AI voice agents answer every inbound call 24/7 — handling payments, gate access, rental inquiries, full move-ins, billing questions, move-out notices, and more — so your team can focus on growth instead of routine phone calls. Unlike traditional call centers or basic AI chatbots, Lumio integrates directly with your facility management software. We connect with SiteLink, StorEdge, Tenant Inc, Self Storage Manager, Quik Stor, Storganise, and others — reading your live tenant data, unit availability, and pricing on every call. When a tenant calls, Lumio already knows their account, their balance, and their unit. No generic scripts. No hold times. No voicemail. What makes Lumio different is what happens on the call. We process credit card payments on the phone — not just send a link to a portal. We handle full move-in conversations — quoting pricing, checking availability, and closing the reservation, including after hours. We send secure gate code links via text to verified tenants instead of reading codes aloud. And when AI can’t fully resolve a call, it creates a structured task with full conversation context and notifies your team in real time so they can pick up exactly where the AI left off. Every operator runs differently, and Lumio is built around that. Configure skills, escalation rules, FAQs, brand voice, and workflows at the portfolio level, then override anything at the individual facility level. One operator runs 70+ facilities with unique configurations per location, all managed from a single dashboard. The results speak for themselves. Operators using Lumio see 90%+ call deflection rates — meaning only 1 in 10 calls ever needs a human. Nearly 1 in 4 AI-captured rental leads convert to paying tenants, and when the AI handles the full move-in conversation, that number jumps to nearly 1 in 2. One facility went from zero to over $6,000 per month in new recurring revenue from after hours and overflow AI-captured leads alone. Another sees nearly half a million dollars per year in AI-attributed revenue across their portfolio. Lumio isn’t just about answering calls — it’s about giving your team leverage. The AI handles the repetitive, high-volume calls (1 in 3 calls at most facilities is someone trying to make a payment), while your staff focuses on sales, facility management, and tenant relationships. After-hours calls that used to hit voicemail now get immediate, accurate help. First-of-the-month payment surges that overwhelm call centers get absorbed without a blip. We’re trusted by Top 25 self-storage operators nationwide, from single-location independents to large multi-state portfolios. Setup takes days, not months — connect your FMS, configure your agent, and go live. Whether you’re looking to replace a third-party call center, scale your portfolio without adding headcount, or simply make sure every call gets answered, Lumio is built to do exactly that. Visit us at our booth to hear real call recordings, see the operator dashboard, and talk through what Lumio would look like for your facilities.